Upon purchase you agree to the following terms :
We reserve the right to refuse service to anyone for any reason.
PAYMENTS
Payments accepted via: PayPal, Credit Cards, & Debit Cards.
All California purchases are subjected to state sales tax
YOU MUST BE AT LEAST 18 YRS. OF AGE TO PURCHASE DRAGON(S)
SHIPPING
Shipping is done through FedEx - Priority Overnight Service Only
Shipping cost are included in listed price of dragon(s)
Unless marked "plus shipping"
We Ship out Monday through Thursday ONLY
DELIVERY
Delivery is usually by 10:30 am
Guaranteed Live arrival on first delivery attempt only.
Someone MUST be at delivery address to receive your dragon(s)
"Hold for Pick Up" at your closest authorized FedEx Shipping Center can be arranged if this is not possible.
Depending on weather conditions & temperatures shipping date(s) may be delayed to protect purchased dragon(s), and you will be notified at least 1 day in advance. If temperatures at your closest authorized FedEx Shipping Center are safe then a "Hold For Pick Up" option will be also available.
Excalibur Dragons is NOT responsible for any delays in shipping/delivery time due to unforeseen errors/circumstances caused by FedEx delivery. Therefore, it is best to be prepared to be available at your shipping address for the entire day incase of such a delay.
Good Health Guarantee
We guarantee live healthy arrival on first delivery attempt only.
We guarantee the health of your dragon(s) for 14 Days once delivered.
Excalibur Dragons is not responsible for any death, or vet bills due to buyers improper husbandry.
IT IS IMPERATIVE THAT BUYERS RESEARCH PROPER DRAGON CARE, AND HUSBANDRY BEFORE PURCHASING ANY DRAGONS!
Upon purchase of dragon(s) it will be assumed that you have done this. If you need help, or have questions about your husbandry please contact us. You want to be fully prepared to welcome your dragon(s) into a new home. Please have your enclosure, and all essential items (UVB lights, basking bulbs, feeder bugs, calcium & multi-vitamin supplements etc.) prior to purchasing a dragon(s). We require new owners to communicate with us if the animal is not settling in well. If you do not communicate with us that you are having an issue, and you contact us after the 14 days, we cannot be responsible for the animal’s health, but will attempt to help nonetheless. Please do not hesitate to contact us for ANY assistance BEFORE you take any action. DO NOT seek the advice of another person, or online search before contacting us directly. Not adhering to this can void your health guarantee. If you have ANY questions about your new dragon(s) care please contact us via email or via social media. WE ARE HERE TO HELP
Current dragon feeding regiment, will be conveyed to buyer at time of purchase if requested.
*Our Dragons are NOT tested for Adenovirus.
INTERNATIONAL SHIPPING
Excalibur Dragons Health Guarantee policys are covered for shipping within USA to Import/Exporters USA office/facility only. We are not responsible/do not guarantee Import/Exporters husbandry, or dragon care after they receive any dragon(s) shipped from our facility. Furthermore, Excalibur Dragons is not responsible for Import/Exporters shipping policy once they have received your bearded dragon into their shipping address/facility.
RETURN POLICY
All Refunds/Returns are made on a case by case bases at Excalibur Dragons discretion. Exchanges will not be done because buyer changes their mind on sex of dragon(s) they want, or simply wants to exchange for a different color/looking dragon(s). Please choose the dragon(s) you are certain you want before purchasing.
Please understand that housing your new dragon with another dragon(s), reptile(s), or animal(s) could pass contagions that could harm our entire collection. If you choose to do this with your new dragon(s), any guarantee or return is VOID.
*SEX OF BABY DRAGONS Purchase Policy Agreement*
We do our best to judge the sex of baby dragons using highly accurate methods, and we are typically 99.9% accurate.
All Exchanges or Refunds for incorrect sex are void after 2 months of delivery!!
Exchange or Refunds will be accepted for dragons where the sex was incorrectly posted in our error. In this case, Excalibur Dragons will need to verify/confirm this mistake ourselves. If this claim cannot be verified via pictures, video, or other indirect methods said dragon(s) will need to be shipped back to Excalibur Dragons at buyers expense via FedEx priority overnight shipping. Excalibur Dragons will arrange shipping, and shipping label will be sent to buyer via email. Once received we will verify said claim to be true or false. If confirmed that error was made on our behalf buyer will be refunded return shipping cost. At this point an option to exchange is possible for a dragon(s) of equal or lesser price if available at that time. If no dragons(s) of equal or lesser price are available, or buyer chooses not to exchange, then a full refund will be given. Before any refund or exchange is given, Excalibur Dragons must receive the dragon(s) back in the same physical health as buyer received upon delivery.
In the case that it is determined that sex of said dragon(s) was indeed correct at time of purchase than buyer will not be refunded the cost of return shipping to verify sex. At that point buyer will also be responsible for cost of shipping to have said dragon(s) shipped back to them. If buyer cannot, or refuses to pay for return shipping to receive said dragon(s) returned to them then a refund for initial purchase price of dragon(s) excluding initial shipping cost will be refunded, & said dragon(s) will then become property of Excalibur Dragons.
Returns or Refunds WILL NOT be accepted for an error in sex of dragons marked “Probable” (ex: Probable Female). “Probable” indicates that we are not 100% certain of the sex of said dragon(s) marked as such. We do not guarantee the sex of any dragon(s) labeled "probable”. In this case, if possible, the buyer may be able to exchange such dragon(s) with another dragon(s) of equal or lesser value at Excalibur Dragons discretion. If an exchange is granted buyer will be fully responsible for ALL shipping & packing charges associated within the exchange of dragons. Before any exchange is given Excalibur Dragons must receive the dragon(s) back in the same physical health as buyer received upon delivery, & confirm the sex of the dragon(s) if sex has not been verified prior to return shipping.
D.O.A. (dead on arrival)
If in an extremely rare case your dragon arrives deceased you must contact Excalibur Dragons via email within 30 min. of posted delivery (time posted as delivered via FedEx tracking notification). DO NOT REMOVE THE DRAGON FROM PACKAGING. Please provide a picture of the deceased dragon inside original packaging. Do not discard packaging material, because it may be needed to mail the dragon back to us. Excalibur Dragons may require additional photos of dragon(s) to confirm DOA as well.
Once DOA is confirmed a full refund of the purchase price of the dragon(s) will be given.
